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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund.
- We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at hello@neatcellpen.com with details of the product and the defect.
- We may void this policy depending on your situation, and allow a return.
- Items may get scratched when delivered due to courier issues but will still work due to our items being fragile
- When the product is damaged, we will resend another one automatically, at this time we don't do returns for damaged goods only replacements.
- Late or missing refunds (if applicable)
- If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@neatcellpen.com
- Gifts: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you
- If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
- If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
- You agree to these terms when the order is placed.
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In addition to our terms, we are not responsible for damages that are caused by misuse of our item, you also agree to any delays with shipping but all customers will receive their item, sometimes we do experience delays
Return Policy
Return Policy
Order Cancellation
Orders cannot be cancelled when placed due to logistics
