Refund Policy

Scope and Intent

This Return and Refund Policy applies to all purchases made through the Neatcellpen  website.

Contact Information

For questions about returns and refunds, please contact our customer service via:

– Email: support@neatcellpen.com

– Phone: +1 442-444-0920

– Address:  254 Chapman Rd, Ste 208 #6791, Newark, Delaware 19702 Us

Return Window

Customers cannot cancel their orders after a order is placed

Return Instructions

– Returns Due to Change of Mind: If you change your mind after purchase, you cannot return your item

– Defective Goods: If you receive a defective product, contact our customer service immediately for instructions. Neatcellpen  will cover the return shipping costs and provide a replacement

– Damaged Goods: If the product arrives damaged, send us photos of the damage within 48 hours of receipt. We will assess the situation and cover the replacement if needed

– Incorrect Product Received: If you receive an incorrect product, contact us, and we will arrange the return costs and ensure you receive the correct product.

– Product Never Arrived: If your product never arrived, contact us so we can initiate an investigation with the courier. If the product is not found, we will offer a replacement product.

– Cancellation After Order: You cannot cancel after order has been placed

Policy for Damaged or Defective Goods

Upon receiving damaged or defective goods, contact our customer service within 48 hours. Send us photos of the defect or damage. We will inspect the item and, if approved, provide a replacement.

Policy for Non-Damaged Goods

If you change your mind, you cannot return your items

Return Address

We will only do a replacement so we will not provide a return address

Legal Rights

This policy does not affect any applicable legal rights.

Questions?

Visit our FAQ page or contact our customer service.